Reservation Policy: You must be at least 21 years or older to rent any home. Rental Agent reserves the right to refuse rental to any individual or group. It is a crime to obtain this rental property under false pretenses. The use of premises shall not be as such to disturb or offend neighbors. Rental Agent reserves the right to terminate this agreement and ask disruptive guests to vacate the premises without issuing a refund. Guest(s) must agree to Moosehead Property Rentals LLC policy prior to booking. Please be advised all of Moosehead Property Rentals LLC properties are privately owned. Rental rates and specials may change, but you agree to be bound by the rates and specials in effect at the time of reserving the cottage. Communication about a reservation, even after departure, must only be with the guest named on the reservation.
Minimum Stays: We have a strict 3 night minimum stay on all reservations. Each property may have a different cancellation policy, so please message host or visit the rentals policy for more information. We require your credit/debit card information to be on file. There is a 50% deposit due at time of reservation. Payment in full 2 weeks prior to arrival date. Otherwise we will automatically charge the balance due to the original credit card on file. If unable to charge balance due to credit card on file, we will make every effort to contact guest for final payment. If paid in cash or check, you will need a 100% security deposit at the time of the initial payment. Upon property inspection credit card will be charged for any damages at the renters expense, and may be charged above the original security deposit amount. This will be refunded if there are no damages.
Check out Procedures: Check-out time is 11am (EST) and is strictly enforced. Unless prior arrangements have been made. Any guest who does not vacate the rental cottage by 11am will be assessed a late check-out fee at the rate of $25.00 per hour.
Please respect check-out time as we need the time to prepare the properties for the next family’s arrival. Any lost property keys will result in a $25.00 charge.
Acceptable Forms of Payment: Guest is responsible for all rental rates, taxes, and fees. We accept checks, cash, and credit/debit cards.
Confirmation: Confirmation of the reservation will be emailed upon receipt of deposit to email address and other information provided to rental property. Guest(s) should review their confirmation email for accuracy of dates, mailing address, and accommodations. Guest(s) should notify us at 207-227-5258 of any discrepancies in the reservation immediately upon receiving the confirmation email.
Hold Harmless Agreement: The guest(s) agree to indemnify and hold Moosehead Property Rentals LLC, and/or the property owner(s) harmless from any and all claims, including those of third parties, arising out of or in any way related to a guest(s) use of the premises or the items of personal property provided therein. All guests assume the risk of injury, death, or other losses related to any recreational activities or use of the premise and will hold owner(s) harmless with respect there of. You agree to hold Moosehead Property Rentals LLC and the property owner(s) clear of any liability or compensation for damage to self, your personal property or loss of enjoyment resulting from weather or inoperable appliances, amenities, and/or equipment (including internet access, grill, electronic games, water, heat, air etc.). All property pertaining to the property you reserved will be returned back to where you found them. If there are any damage, lost or stolen items from the property you reserved, guest(s) will be held responsible and charged to replace the items.
Damages and Excessive Cleaning: Guest agrees to leave the property in an undamaged condition. Guest understands they are solely responsible for and assume all liability for any damages to the property during their stay. In the event of damage, theft, or the need for excessive cleaning guest authorizes Moosehead Property Rentals LLC to charge guest(s) credit card on file to cover the expense to bring the property back to original state before their arrival. If damages are considered excessive, we will contact our local police authorities to report the damages as vandalism. At this point a police report will be recorded as this would now be considered a crime. Any damages or problems not reported by guests upon arrival will be charged to the guest. Any accident or damage to the property must be reported within 24-hours of occurrence.
Observance of Quiet Hours: We want you to enjoy your stay, but not at the expense of ruining your neighbor’s vacation. Please observe quiet hours beginning at 10pm and ending at 8am. If a noise complaint is received about your group you will receive only 1 warning. If after that warning another complaint is received you will be evicted from the property without any refund. In cases, we deem extreme disruptive behavior has occurred, no warning will be issued and you will be evicted immediately without any refund. We will not tolerate guests who do not respect others.
Pets & Smoking: Smoking is NOT permitted inside any of Moosehead Property Rentals LLC properties. Please do not dispose of cigarettes on property grounds. Please be courteous and treat the property as you would your own. Refer to the property you are interested in to find out if pets are allowed.
Maintenance Issues: The property owner(s) performs regular maintenance on the home and makes every effort to keep all amenities in good working order. As in any home, appliances, A/C and heating units, water, electricity, telephone, internet access, etc. may malfunction on occasion. While we cannot always offer refunds or discounts for such malfunctions, we will make every effort to correct any deficiencies as quickly as possible during regular business hours. Please report all maintenance issues immediately by contacting us at 207-227-5258. Please be respectful of the time it may take to fix any maintenance issue you may have during your stay at our property.
Inclement Weather & General Refund Policies: We will do everything we can to make sure our property is ready for you. As in any home, malfunctions occasionally happen. No refunds will be issued for non-working amenities, malfunctions in equipment, early departures, or for any weather or road related conditions. If weather permits you from leaving on your scheduled check out day, you will be responsible for the additional night(s) of rent.
Mountain Roads: We do not guarantee any road surface conditions. Most roads in our area are well maintained, but they may be curvy and steep. While these roads are routinely maintained, they may be bumpy at times. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. We do not refund due to road conditions. You are responsible for your transportation.
Lost or Stolen Items: Moosehead Property Rentals LLC, and Property Owner is not responsible for guest(s) lost, stolen, or damaged items. Guest(s) items which are found will be returned to our office and we will contact you to try and return it.
Items that must be mailed/returned are at guest(s) expense. ALL firearms left in any of Moosehead Property Rentals LLC properties will be handed over to our local law enforcement agency. You will have to contact them to retrieve your firearm. Absolutely no firearms will be shipped to any guest(s). Absolutely no firearms are allowed to be discharged at Moosehead Property Rentals LLC properties. If we receive any complaints of this issue, we will contact our local law enforcement and you will be evicted from the premises with no refund.
Fireworks: The use of Fireworks/Firearms at any and all of our properties is absolutely prohibited. This will result in immediate eviction without refund.
